Complaint Management: Building a Culture of Compliance
Recordings
Member: $95.00
Non-Member: $140.00Your price
Published: 5/24/2021
Consumer complaints don't need to leave our businesses yelping with pain points. By creating a clear identification and response protocol for complaints, building a strong culture for complaint handling creates a positive experience for staff and consumers as they work together to achieve solutions. Join us to discuss:·Methods to receive and track complaints.·Recognizing the differences between complaints and disputes and the regulatory expectations of each.How efficient and compliant complaint management might lead to a “return on investment” in potentially reducing litigation and pre-litigation claims.
Speakers:
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Leslie Bender, Senior Counsel, Clark Hill PLC
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Eileen Bitterman, Compliance Officer, Weltman Weinberg & Reis Co, LPA